开放教育英语专科《饭店英语》模拟试题 得分 评卷人 I. Choose the best answer. (60 points, 3point each) 1. After greeting a new guest, the receptionist’s first action should be to _____. A. check the guest’s reservation B. ask the guest the length of his stay. C. ask the guest to register D. call the bellman 2. I _____ two hotels but they are both fully booked up. A. have tr B. tr C. try D. will try 3. ---- Can I help you? ---- ______. A. Yes, please B. Please. C. Yes, you can D. Yes, as you like. 4. A half day’s rent is charged _____ a room not vacated after 12:00 noon. A. against B. for C. to D. in
5. At today’s exchange rate, every US dollar is equivalent _____ 8:30 yuan RMB. A. to B. as C. in D. for 6. Don’t call her at seven o’clock. She _____ dinner. A. will eat B. is eating C. will be eating D. has been eating 7. Mr. Bellow asked the information clerk _____ he could help him send a letter to New York. A. if B. that C. who D. where 8. The room attendant should _____ the cleanliness of all the rooms. A. work on B. see to C. see to it D. see that 9. A: I made the reservation yesterday. B: What did he say? C: He said that _____. A. I had made the reservation yesterday B. he had made the reservation the day before C. he made the reservation yesterday D. he made the reservation the day ago 10. He tr to catch the first bus, but _____. A. as early as possible C. as well B. in vain D. on request a doctor 11. Generally speaking, the _____ number of each guest room is the same as the room number. A. intension B. extension C. intender D. extended
12. Are you sure that the turn-down service _____ at noon? A. will do B. will be doing C. will be done D. is to do 13. There was something wrong with his back and he had to _____. A. lie flat B. hand out C. go off D. tear over 14. Personal service do not include the _____ service. A. baby-sitting C. morning call B. laundry D. chamber 15. What a careless boy! He _____ his work so soon. A. can’t finished C. can’t have finished B. couldn’t finish D. must have finished 16. When the restaurant makes a miscalculation in the bill, the waiter has to _____. A. apologize to the guest B. give the guest a complimentary drink C. say it is the cashier’s fault D. apologize to the guest and change the bill 17. No, thank you. We don’t accept tips, but thank you _____. A. today B. too C. also D. all the same 18. If you come again tomorrow, I’ll have that table _____ for you. A. ready B. reserved C. prepared D. occup 19. Japanese men drink a lot of Sake. It tastes _____ like Shaoxing wine.
A. something B. somewhat C. somehow D. sometimes 20. When the host proposes a toast t his guest, he often says, “_____”. A. Bottoms up C. Empty cups B. Bottom up D. Finish drink 得分 评卷人 II. Translate the following phrases into English. (20 points, 2 points each) 21. 登记卡 22. 行李员领班 23. 财务部经理 24. 收银部 25. 商务中心 26. 叫号电话 27. 特快专递 28. 洗衣袋 29. 电话流水表 30. 娱乐设施 得分 评卷人 III. Decide whether the following statements are true (T) or false (F). (20 points, 2 point each) 31. A cashier should remind his client to keep the exchange slip well.
32. Telephone service is round the clock and free of charge in the hotel. 33. After registration, the receptionist should wish the guest an enjoyable stay at the hotel. 34. Guests feel pleased when the room attendant calls them by the names. 35. The room attendant should never touch the banknotes or documents on the desk when cleaning the guestroom. 36. Honesty is the best policy. 37. The hotel staff should report the problems to the superior no matter what it is. 38. When you must leave during the meal, you should put your napkin on the chair and fold it carefully, but never take it away with you. 39. Some hotels accept guests’ personal checks 40. Room service means to do service in the guestroom.
参考答案及评分标准 得分 评卷人 I. Choose the best answer. (60 points, 3point each) 1.A 6.C 11.B 16.D 12.C 17.D 2.A 7.A 13.A 18.B 3.A 8.B 14.D 19.B 15.C 20.A 4.B 9.B 5.A 10.B 得分 评卷人 II. Translate the following phrases into English. (20 points, 2 points each) 21. registration card 22. bell captain 23. accounting manager 24. cashier counter 25. business center 26. station to station call 27. express mail